Your Questions, Answered
No question is too small
What is your cancellation policy?
We value our guests and their needs at The Sunset Chalet. We want to make your stay as comfortable and stress-free as possible. For this reason, we offer free cancellation for our rental house. However, we do ask that you give us at least two days notice prior to your scheduled arrival date. This will allow us to make necessary adjustments to our reservations and accommodate the needs of all of our clients. Thank you for your understanding and we look forward to welcoming you to The Sunset Chalet.
Do you provide meals?
At our rental chalet you will find some breakfast items - coffee, tea and sugar. We currently do not offer meals, we are happy to accommodate your needs with prior notice. We can provide fresh meals prepared by our staff for an additional fee. Just let us know in advance and we’ll make sure your stay is as comfortable and enjoyable as possible.
Is this home safe for babies and children?
We prioritise safety for all our guests to enjoy their stay with us. Due to the nature of our swimming pool, which does not have a shallow area, we feel this would be of great risk for young ones who may wonder off. We are happy to welcome older children, twelve years and above. Thank you for your understanding and we look forward to welcoming you to our rental house.
Are pets allowed?
We want all of our guests to feel comfortable and at ease during their stay. Unfortunately, we are unable to accommodate pets in order to ensure the safety and well-being of all guests, including those with allergies or sensitivities. This also prevents potential issues with other pets in the compound. We apologize for any inconvenience this may cause and encourage you to contact us with any questions or concerns.
Are there house rules?
To make your stay at The Sunset Chalet as pleasant as possible, we kindly ask you to follow our house rules.
Quality is at the core of everything we do and your satisfaction is our top priority. We are committed to delivering our promises and for that reason our clients booking outside airbnb pay 100% upfront. We are listed on airbnb at https://airbnb.com/h/luxury-nirvana-sunsets. Please contact us for any questions that you may have. We look forward to welcoming you at the Sunset Chalet.
​
The maximum number of guests is four, there are no parties or loud music allowed and no smoking inside the chalet. We thank you for your understanding.
What activities can be found around the area?
At The Sunset Chalet, you'll find activities to keep you entertained during your stay. Go for a walk to surround yourself with nature's beauty. Feel free to bring your own bicycles. Spot local bird species and observe wildlife in their natural habitat. And when it's time to eat, be sure to try the best pizza and the delicious samosas at the nearby Nzuri Retreat. We are happy to provide recommendations for other retreats in the area so you can make the most of your stay and create unforgettable memories.